Customer Service Manager - Leading Food Industry in Bali

Join Eastern Harvest Foods as a Customer Service Manager in the vibrant heart of Bali! We are seeking a dynamic and customer-focused leader to oversee our daily Customer Service operations and drive exceptional customer experiences. In this pivotal role, you will lead a team of dedicated Customer Service Representatives, ensuring that every customer interaction is seamless, efficient, and memorable.

Eastern Harvest Foods is a leading food industry player in Bali, known for its commitment to quality and customer satisfaction. Our mission is to provide the best food products and services to our customers, and we believe that exceptional customer service is the key to achieving this. With a strong presence in Badung, Bali, we are looking for a Customer Service Manager who can bring their expertise and passion to our team.

📋 Tanggung Jawab Pekerjaan

• Lead and manage a team of Customer Service Representatives, ensuring high levels of customer satisfaction and retention.
• Develop and implement customer service strategies to enhance the overall customer experience.
• Monitor and analyze customer service metrics to identify areas for improvement and implement corrective actions.
• Train and develop the Customer Service team to ensure they are equipped with the necessary skills and knowledge to deliver exceptional service.
• Resolve customer complaints and issues in a timely and professional manner.
• Collaborate with other departments to ensure that customer service needs are met and that our products and services align with customer expectations.
• Stay up-to-date with industry trends and best practices in customer service to ensure that our operations are always improving.
• Ensure that all customer service policies and procedures are followed and that the team is compliant with all relevant regulations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer service management, preferably in the food industry.
• Proven track record of successfully managing customer service teams and driving customer satisfaction.
• Strong leadership and communication skills, with the ability to inspire and motivate a team.
• Excellent analytical and problem-solving skills, with the ability to monitor and analyze customer service metrics.
• Proficiency in using customer service software such as Zendesk, Freshdesk, or similar tools.
• Certification in customer service management or a related field is a plus.
• Fluency in English and Bahasa Indonesia is required.

🛠️ Keahlian

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