Customer Service Representative (CSR) - GraPARI Tobelo

Join Infomedia Nusantara as a Customer Service Representative (CSR) in Tobelo! Are you passionate about delivering exceptional customer service? Infomedia Nusantara is seeking a dedicated Customer Service Representative (CSR) to join our team at the GraPARI Tobelo. This is your chance to make a difference in the heart of North Maluku, where we are committed to providing top-notch service to our customers.

As a CSR at Infomedia Nusantara, you will be the voice of our company, ensuring that every customer interaction is smooth, efficient, and memorable. You will handle inquiries, resolve complaints, and provide support to our valued customers, using our advanced CRM system to track and manage customer interactions.

Infomedia Nusantara is more than just a workplace; it's a community. We offer a supportive and collaborative environment where your ideas and contributions are valued. With opportunities for professional growth and development, you'll have the chance to advance your career while making a positive impact in Tobelo.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring prompt and satisfactory resolutions.
• Manage and update customer information in our CRM system, ensuring accuracy and completeness.
• Provide exceptional customer service, adhering to our company's values and standards.
• Collaborate with other departments to resolve complex customer issues.
• Monitor and report on customer service metrics and KPIs.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and training sessions to continuously improve service quality.
• Adhere to company policies and procedures, ensuring compliance with all regulations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in a similar role.
• Proficient in using CRM systems such as Salesforce or HubSpot.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Ability to work under pressure and meet tight deadlines.
• Familiarity with Indonesian language and culture.
• Bachelor's degree in Business Administration, Communications, or a related field.
• Certification in customer service or related field is a plus.

🛠️ Keahlian

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