CRM Manager - Bangka Belitung

Are you a CRM strategist passionate about driving customer engagement and business growth? PT Digital Horizon Indonesia is seeking a dynamic CRM Manager to lead our customer relationship initiatives in Bangka Belitung. In this role, you'll be responsible for implementing and optimizing our CRM system, Salesforce, to enhance customer interactions and drive sales growth. With a proven track record in CRM management and a deep understanding of the retail industry, you'll play a pivotal role in shaping our customer-centric strategy.

PT Digital Horizon Indonesia is a leading retail company in Indonesia, known for its commitment to innovation and customer satisfaction. Based in Pangkal Pinang, we operate a network of retail stores across Bangka Belitung. Our mission is to provide exceptional shopping experiences to our customers while fostering a culture of continuous learning and growth. As a CRM Manager, you'll have the opportunity to work with a talented team, leveraging your expertise to implement best practices in customer relationship management.

📋 Tanggung Jawab Pekerjaan

• Implement and optimize the Salesforce CRM system to improve customer engagement and sales performance.
• Develop and execute CRM strategies aligned with business goals, focusing on customer retention and satisfaction.
• Manage and analyze customer data to identify trends and opportunities for growth.
• Train and mentor the sales team on effective CRM practices and tools.
• Collaborate with marketing and other departments to ensure seamless customer experiences across all touchpoints.
• Monitor and report on CRM performance metrics, providing insights and recommendations for improvement.
• Stay updated with industry trends and emerging technologies in CRM to drive innovation.
• Lead and coordinate CRM projects, ensuring timely delivery and high-quality outcomes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in CRM management, with a focus on Salesforce.
• Proven track record of successfully implementing and optimizing CRM systems.
• Strong understanding of the retail industry and customer relationship management best practices.
• Excellent analytical and problem-solving skills, with the ability to derive actionable insights from data.
• Proficient in using Salesforce and other relevant CRM tools.
• Strong communication and leadership skills, with the ability to influence and motivate teams.
• Fluency in English and Indonesian is a plus.

🛠️ Keahlian

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