IoT Technical Support Specialist (Hybrid) - Connected Devices Expert

Join Practice Heroes Consulting, Inc. as our IoT Technical Support Specialist and become the backbone of our connected device ecosystem! In this hybrid role based in Bali (Canggu, Ubud, Denpasar, or Kuta), you'll be the first line of defense for our cutting-edge IoT solutions. You'll troubleshoot, debug, and optimize our connected devices, ensuring seamless performance for our clients across Indonesia.

Our team at Practice Heroes Consulting, Inc. is dedicated to revolutionizing the way businesses interact with technology. As an IoT Technical Support Specialist, you'll work closely with our engineering and client services teams to provide top-notch technical support for our IoT devices. This role offers a unique opportunity to grow your expertise in IoT technologies while making a tangible impact on our clients' operations.

In this hybrid role, you'll spend your days troubleshooting and resolving technical issues, monitoring device performance, and collaborating with our engineering team to improve our IoT solutions. You'll also work closely with our client services team to ensure our clients are getting the most out of their connected devices. This role is perfect for someone who is passionate about IoT technologies and wants to make a real difference in the way businesses operate.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support for our IoT devices, ensuring optimal performance and reliability.
• Troubleshoot and debug technical issues, working closely with our engineering team to resolve complex problems.
• Monitor device performance and proactively identify potential issues before they impact our clients.
• Collaborate with our client services team to ensure our clients are getting the most out of their connected devices.
• Document technical issues, resolutions, and best practices for future reference.
• Stay up-to-date with the latest IoT technologies and trends, and recommend improvements to our IoT solutions.
• Participate in on-call rotations to ensure 24/7 coverage for critical technical issues.
• Provide training and support to our clients on the proper use and maintenance of our IoT devices.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Electrical Engineering, or a related field.
• Minimum of 3 years of experience in technical support, preferably in the IoT or embedded systems industry.
• Strong knowledge of IoT protocols and standards, including MQTT, CoAP, and HTTP.
• Proficiency in programming languages such as C, C++, Python, or Java.
• Experience with IoT development platforms and tools, such as Arduino, Raspberry Pi, or ESP32.
• Familiarity with cloud platforms and services, such as AWS IoT, Azure IoT, or Google Cloud IoT.
• Excellent problem-solving skills and the ability to work independently and as part of a team.
• Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders.

🛠️ Keahlian

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